• Section 1 - Purpose and Context
• Section 2 - Definitions
• Section 3 - Policy Statement
• Section 4 - Procedures
• Section 5 - Guidelines

Section 1 - Purpose and Context

(1) The Education Services for Overseas Students (ESOS) Act 2000 and the National Code of Practice mandate particular tuition fee refund entitlements for overseas students studying in Australia.

(2) The Enrolment Policy and the Student Fees Policy provide the institutional policy framework for all University fees and refunds matters. The International Student Fees and Refund Agreement (the Agreement) provides additional details to ensure overseas students' particular consumer rights are protected.

(3) From 1 July 2012, the Tuition Protection Services legislation further strengthens the financial protection of international students. Streamlined Visa Processing, also introduced from 24 March 2012 provides additional safeguards for genuine students and universities.

Section 2 - Definitions

(4) The International Student Fees and Refund Agreement contains all relevant definitions.

Section 3 - Policy Statement

(5) The University of Western Sydney provides all prospective overseas students with an ESOS compliant fees and refund agreement as part of the recruitment and enrolment process.

(6) The Agreement is provided as part of the International Offer Pack and is therefore part of the written agreement between each overseas student and the University.

(7) The Agreement can be found on the University's International Fee and Refund Agreement pages.

Section 4 - Procedures

(8) The Agreement contains step by step instructions on how to obtain a refund.

Section 5 - Guidelines

(9) Other relevant ESOS related information can be found at the University's Education Services for Overseas Students (ESOS) pages.

(10) The Australian Government's fact sheet for overseas students on Fees and Refund Amendments can be found on the Government's Australian Education International webpage.