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Curriculum Advice to Students Procedures

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(1) All curriculum advice to students should be accurate, consistent and timely, on all aspects of their engagement with the University, provided in an accessible, approachable and positive manner, promoting help-seeking behaviours, to contribute to a successful student experience.

(2) Advice to students may be provided directly by a staff member or published by the University on its websites or systems or in printed material. The responsibility for accurate advice is shared across all staff of the University. Therefore, all staff should remain up to date with the available information and referral points on University websites related to advice to students.

(3) Education Services for Overseas Students (ESOS) Act 2000 requirements are to be integrated in all systems, processes and workflows which facilitate providing curriculum information and advice to students.

(4) In providing advice to students, staff must maintain the principles of the University's Privacy Policy.


(5) Staff who provide advice to individual students must record the advice and any interventions electronically in the appropriate University record keeping system. [Refer links provided in ‘Training and Guidelines’ section of this document]

(6) When providing advice to students staff must: [Refer to the Student Advice Cycle on the Student Advice webpage]

  1. access student records to verify and supplement information provided by the student to ensure accurate advice is provided;
  2. verify the student’s enrolment status;
  3. ensure that relevant legislation is complied with;
  4. refer students to relevant University policies such as the Credit for Prior Learning Policy;
  5. refer students to the University Handbook and relevant Learning Guides. The Learning Guide provides detailed information to students to support them in their learning. Refer to the Curriculum Publication Procedures;
  6. where a course has been suspended or discontinued, ensure that reference is made to the approved transition arrangements for the course; and be aware of the need for the relevant Deputy Dean to approve the unit substituted where no formal equivalent unit exists, and the need to approve such substitutions before the student undertakes the unit and applies to graduate;
  7. take into account all known aspects of the student’s circumstances, including academic, cultural and disclosed personal aspects; and
  8. refer students to other University services for specialised advice outsidde the staff member’s field of expertise, e.g. counselling, disability or welfare services.

(7) When providing advice to international students staff must (in addition to general procedures): [Refer to the Student Advice Cycle]

  1. provide advice consistent with ESOS requirements. This includes the recording in student record systems of all intervention strategies for international students and noting placements or Work Integrated Learning (WIL) are not counted in fortnightly employment limits;
  2. take into consideration that changes to study or course structure can have Confirmation of Enrolment (CoE) and visa implications;
  3. note that University staff are unable to provide advice or assistance to students in applying for a visa. Staff must refer students to the Department of Home Affairs for advice and assistance;
  4. note that all international students seeking to reduce their study load must receive academic advice to understand the impact the reduced study load has on their course sequence before completing the Application to Reduce Study Load Form and obtaining approval; and
  5. note that all international Students seeking advice regarding their CoE should have a course progress check completed by the staff member who is giving the advice.

(8) When advising students identified for ‘Early Intervention’ or ‘At Risk’, the Progression Policy provides: [Refer also to the Student Progression Advice Process Flowchart and Progression Advice Guidelines]

  1. the framework for bringing services and support to the attention of students who are not making satisfactory progress, and appear unlikely to complete their program;
  2. direction for Schools/The College staff to provide academic advice and information about resources available to students identified in the first early intervention stage and the consequences of continued unsatisfactory progression;
  3. for those students identified as ‘At Risk’ to be invited to attend a forum that guides students towards appropriate academic advice and support services. This advice needs to be accurate, and made available in a timely manner;
  4. that students will be required to take responsibility for their learning, and take steps to improve their progress, including making use of support services and learning support; and
  5. that those students identified for ‘Conditional Enrolment’ following systematic progression checks, will be required to seek academic advice on their course sequence from a nominated academic advisor. Timely and tailored advice must be provided for these students.

(9) The listing of academic staff advice roles and responsibilities are below:

  1. Academic Course Advisor (ACA) or equivalent – the first and main point of contact for all academic advice, including adding or dropping units, majors and sub-majors, academic course progress and advanced standing.
  2. Unit Coordinators or equivalent – all academic information related to their specific unit, including assessment details, assessment extensions, class timetables, and learning outcomes.
  3. Teaching staff – academic information pertaining to the classes that they deliver, including classwork and clarification of assessment requirements. Students should contact their School's clinical placements team for information regarding placements and student compliance.
  4. Director, Academic Programs (DAPs) or equivalent - for advice on course transfers, variations to a course structure; exchange programs, inherent requirements, escalated complex matters and when the ACA is not available.
  5. Directors of Honours Programs or equivalent – all academic advice about the relevant Honours program. For information, refer to the Honours Guidelines.
  6. Higher Degree Research Directors (HDR Directors) or equivalent – academic advice for Higher Degree Research (HDR) students or those proposing to continue their studies into an HDR course.

(10) It is recognised that students may require advice, such as welfare, disability, administrative and study advice. A list of support services is available on the Student Advice webpage.

Training and Guidelines

(11) DAPs must ensure that information related to relevant course advice is clearly communicated to staff who provide routine academic advice on their curriculum and is consistent with published information.

(12) Course Leaders Forums are available for DAPs and ACAs (or equivalent) to meet and discuss strategic and course level matters, including academic advice.

(13) All staff who provide advice to students should complete the University ESOS training.

(14) Staff must adhere to and use the following systems and processes where appropriate:

  1. Records and Archives Management Policy
  2. Student Records Information
  3. Rule Waivers
  4. DegreeWorksAudit (New SMS)
  5. Student Educational Planner (New SMS)
  6. WesternNow
  7. Student Success Centre Check-ins (New SMS)

(15) Refer to the following for information about international student advice – International Student Support.

(16) Refer to the following for information relating to academic integrity 

  1. Academic Integrity staff resources 
  2. Library Study Smart - Academic Integrity and Plagiarism 


(17) Additional resources to assist staff provide advice to students are available on the Student Advice webpage listed in the associated information to these procedures.