Status and Details

This page contains information about the status, approval and a summary of the changes from the previous version of the document. Please note that the Unit Head listed on this page is the current owner of this policy and may not reflect the University position/staff member who owned this policy at the time of publication.

Complaint Management Policy

Show Field Notes

Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	14th July 2025	This is the date on which this version of the document came into effect.
Review Date	26th February 2026	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor and President	The noted authority approved this is version of the document.
Approval Date	12th July 2025	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	Not Applicable	This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head	Philip Maloney General Counsel and University Secretary p.maloney@westernsydney.edu.au	This is the officer generally responsible for day to day administrative matters.
Enquiries Contact	Kerry Cameron-Pratt Senior Case Manager k.cameron-pratt@westernsydney.edu.au	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

CRICOS re-registration identified a requirement to amend the Complaint Management Policy to comply with standard 10.3 by specifically referencing the 10-day timeframe stipulated for international students to be advised of right to go to external body for complaint outcome review. The scheduled review date of 26 February 2026 has been maintained due to this revision not undergoing the standard review process.

Clauses Amended:Procedures: 39