Status and Details

This page contains information about the status, approval and a summary of the changes from the previous version of the document. Please note that the Unit Head listed on this page is the current owner of this policy and may not reflect the University position/staff member who owned this policy at the time of publication.

Complaint Management Policy

Show Field Notes

Status	Historic	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	26th February 2021	This is the date on which this version of the document came into effect.
Review Date	26th February 2026	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor and President	The noted authority approved this is version of the document.
Approval Date	24th February 2021	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	5th October 2021	This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head	Ruth Townsend Director, Complaints Management and Resolution 96787465	This is the officer generally responsible for day to day administrative matters.
Enquiries Contact	Ruth Townsend Director, Complaints Management and Resolution 96787465	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

23/08/2021: Manager, Complaints Resolution replaced with Associate Director, Complaints Management and Resolution.

17/06/2021: Division Office of Human Resources (HR) replaced with Office of People and Success (People and Success)

This slightly amended document includes minor changes to Clause 42, sub-points a. and b. that were omitted from the previous published version.

Clauses Amended:Procedures: 42