Status and Details

This page contains information about the status, approval and a summary of the changes from the previous version of the document. Please note that the Unit Head listed on this page is the current owner of this policy and may not reflect the University position/staff member who owned this policy at the time of publication.

Complaint Handling and Resolution Policy

Show Field Notes

Status	Historic	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	10th August 2006	This is the date on which this version of the document came into effect.
Review Date	1st February 2018	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor and President	The noted authority approved this is version of the document.
Approval Date	9th August 2006	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	14th December 2020	This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head	Ruth Townsend Director, Complaints Management and Resolution 96787465	This is the officer generally responsible for day to day administrative matters.
Enquiries Contact	Ruth Townsend Director, Complaints Management and Resolution 96787465	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

29 September 2016 - Preliminary review completed - no changes required.

8 July 2016 - policy amended to reflect the official name change of the University concurrent with the change to the University's Act and By-Law.

5 May 2011 - reference to Freedom of Information replaced by right to information under the Government Information (Public Access) Act 2009.

This version of the policy has been developed in alignment with the NSW Ombudsman's Complaint Handler's Tool Kit and international standards. It replaces the former Grievance Resolution Policy which is accessible under Historic Versions. Policy Clauses Amended Policy: All Procedure: All Guidelines: All