Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.

Complaint Handling and Resolution Policy

Status Current
Effective Date 10th August 2006
Review Date 1st February 2018
Approval Authority Vice-Chancellor and President
Approval Date 9th August 2006
Expiry Date To Be Advised
Unit Head Linda Watson
Manager, Complaints Resolution
96787465
Author Linda Watson
Manager, Complaints Resolution
96787465
Enquiries Contact Linda Watson
Manager, Complaints Resolution
96787465

Summary of Changes from Previous Version

29 September 2016 - Preliminary review completed - no changes required.

8 July 2016 - policy amended to reflect the official name change of the University concurrent with the change to the University's Act and By-Law.

5 May 2011 - reference to Freedom of Information replaced by right to information under the Government Information (Public Access) Act 2009.

This version of the policy has been developed in alignment with the NSW Ombudsman's Complaint Handler's Tool Kit and international standards. It replaces the former Grievance Resolution Policy which is accessible under Historic Versions. Policy Clauses Amended Policy: All Procedure: All Guidelines: All