Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.

Complaint Management Policy

Status Current
Effective Date 26th February 2021
Review Date 26th February 2026
Approval Authority Vice-Chancellor and President
Approval Date 24th February 2021
Expiry Date To Be Advised
Unit Head Linda Watson
Manager, Complaints Resolution
96787465
Enquiries Contact Linda Watson
Manager, Complaints Resolution
96787465

Summary of Changes from Previous Version

This slightly amended document includes minor changes to Clause 42, sub-points a. and b. that were omitted from the previous published version.

Clauses Amended:Procedures: 42