Associated Information

Associated Information

This page contains links to legislation, Rules, Policies, Procedures, Guidelines and other material identified as having a direct association with this document. The list is not intended to be exhaustive and individuals should seek out other related references relevant to their circumstances.

Complaint Management Policy

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Legislation
Anti-Discrimination Act 1977 No 48
Crimes Act 1900 No 40
Disability Discrimination Act 1992
Health Records and Information Privacy Act 2002
Human Rights And Equal Opportunity Commission Act 1986
Independent Commission Against Corruption Act 1988 No 35
Industrial Relations Act 1996 No 17
Privacy and Personal Information Protection Act 1998
Public Interest Disclosures Act 1994
Racial Discrimination Act 1975
State Records Act 1998
Workplace Gender Equality Act 2012
Documents
  Academic Appeals Procedures
  Academic Staff Agreement 2017
  Code of Conduct
  Privacy Management Plan
  Privacy Policy
  Professional Staff Agreement 2017
  Progression and Unsatisfactory Academic Progress Policy
  Student Code of Conduct
  Student Misconduct Rule
  Whistleblowing (Reporting Corruption and Other Wrongdoing) Policy
  Whistleblowing (Reporting Corruption and Other Wrongdoing) Procedures
Website Links
  Anti-Discrimination Board Lawlink Guidelines
  Anti-Discrimination Board Lawlink Website
  Complaints Resolution Unit
  Counselling Service web page
  Disability Service Web Page
  Health Privacy Principles (HPPs) - HRIP Act
  Independent Commission Against Corruption (ICAC)
  Information and Privacy Commission website
  Information Protection Principles (IPPs) - PPIP Act
  NSW Information and Privacy Commission
  NSW Ombudsman
Other Electronic Publications
  Complaint Handling and Resolution Structure  (21.67 KB)
  Complaint Resolution Avenues - Direct Informal Avenue Checklist  (12.22 KB)
  Complaint Resolution Avenues - Formal External Avenue Checklist  (7.96 KB)
  Complaint Resolution Avenues - Formal Internal Avenue - Appeals Checklist  (9.38 KB)
  Complaint Resolution Avenues - Formal Internal Avenue - Appeals Flowchart  (14.88 KB)
  Complaint Resolution Avenues - Formal Internal Avenue Checklist  (15.67 KB)
  Complaint Resolution Avenues Flowchart  (35.36 KB)
  Complaint Resolution Process - Formal Internal Avenue Flowchart  (21.66 KB)